Shipping Policy for Skin Genesis

Who is Love Skin Again and Skin Genesis?

Love Skin Again is a division of Skin Genesis, an online store whose owner is dedicated to the transformation and rejuvenation of your skin.

When will your order be shipped by Skin Genesis?

Face and body scrubs are made individually from an owner designed recipe that utilizes organic oils, sugars, Himalayan pink  salt, activated charcoal, and essential oils, free of preservatives and should not be exposed to water to maintain their bacteria free integrity. All scrubs are shipped by the fastest method possible. All products require preparation while some may start with a  type of sugar (organic, brown, cane) followed by a combination of oils specific to skin type or custom blend, essential oil, and possibly a fragrance if listed in formula. Please allow between 7 & 15 days for your order to arrive, however; most orders will arrive within 3 days. If more than 15 days have passed please email us at skingenesis1@gmail.com  to review the status of your order. Refunds will be handled through email if necessary.

Shipping

Shipping takes place Monday through Friday usually through USPS as First-Class Mail, Priority Mail, or Priority Mail Express.If required UPS or FedEx may be utilized. Shipping is free for all orders $30 dollars and above. Orders below $30 will be charged a flat shipping rate of $5.99.

To return your product, you should mail your product to: Skin Genesis, 10933 Rogers Hornsby St., El Paso, TX. 79934.

You will be responsible for paying for your own shipping costs for returning your item (s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping of Accessories

Accessories are not sent from the Skin Genesis Company and to provide the low cost of these items additional shipping time is required. Time required will not be in excess of 30 days. Please do not return items to the company that provided the merchandise even if it is damaged as they do not accept returns. Inquires about any order are to be directed to Love Skin Again division of Skin Genesis via email at skingenesis1@gmail.com. In certain circumstances a refund will be given; however, it will come from Love Skin Again and not the vendor.

 

Does Skin Genesis ship internationally?

At this time there will be no international orders.

Returns

Please refer to returns policy.